How can we
help you ?
Do you have questions about our watches?
Because making a good product by hand often takes time.
AK is a small business that is limited by its scale. For the sake of efficiency, we operate with limited stocks and because our watches are handcrafted, they are manufactured on demand.
Payment happens when the order is complete and the watch will be shipped as soon as the assembly is complete. You will be kept informed throughout the production phase. (For example, watches ordered at the end of 2022 will be shipped by the summer of 2023). Be careful, the longer you wait to order, the longer you will have to wait.
Of course. The mechanical part of the movement is still there and works independently.
You will need to rest your watch for few hours every week. But the best way to have it up and running every day is to let your watch charging itself while you sleep. Just plug the emitter and rest your watch in a 40cm range. Your watch will automatically take the needed energy to fill its tank. ;-)
Our watch is charged via radio frequencies. We deliver you a beautiful emitter with an USBC cable and an international power adapter.
You will receive a Nomex™ strap with the watch. Nomex™ is an ultra-resistant fabric, used for example for firefighters' uniforms or astronauts' suits. This bracelet uses shape memory and is therefore suitable for all wrists, including yours.
Yes, you can. By default, with the watch, you will receive a Nomex™ bracelet. Nomex™ is an ultra-resistant fabric, used for example for firefighters 'uniforms or for astronauts' suits.
Yes, just because it contains electrical components doesn't mean you can't take it for a quick swim. The waterproofness of our watches is 100m / 10Atm.
Get to know AK Watch Maker better
Yes. We are in the process of creating our retailers network. The list of stores will be available on our website soon. Don't hesitate to contact us to know more.
We ship worldwide and it's free :-)
All AK watches come with a 2-year warranty. During these two years, we will take care of any problem encountered with the watch (movement dysfunction, waterproofing problem, issue with battery charging, etc... According to the Terms of Sale, which can be downloaded below).
The Buyer understands and agrees that there is no withdrawal right once the purchase is confirmed.
Secure payment via bank transfer, or credit card thanks to our partner Stripe.
Yes, we totally support crypto !
You can request warranty service by contacting us via care@ak-geneve.com. If your issue cannot be resolved remotely, you will need to ship the watch to our office for maintenance. All warranty repairs are performed by us free of charge.
That we are here for you.
It's true that we don't have a shop at the moment where you can try our products out, but we regularly organize meetings with our future customers to reassure them.
Want to chat with our team? Join us on our social media accounts or you can click on the contact button on the website.
We offer a two-year guarantee. But we will still be there for you after that.
Shipment questions & answers
Most nations outside the EU charge customs duties when importing goods. If there appears to be any additional customs duty or import taxes of your country, you'll need to pay them when you receive the goods.
Yes, the shipping insurance option is available, this is to be further discussed with a delivery company.
Yes, as soon as your watch is ready, you'll receive an email from us with all the delivery information.
As soon as your order is ready to be shipped out, we will send you a shipment confirmation email with the delivery information and a link to track your order online.
If you have an issue or a question, you may contact us here:
care@ak-geneve.com
Suggestions, questions or comments?
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